8. General Policy
Because of the nature of fireworks and related products, all sales are final.
We will provide refunds only in the circumstances specifically mentioned in this policy.
9. Eligible Refund Situations
A refund may be considered only under the following circumstances:
Order Cancellation Before Dispatch
Orders may be cancelled only before dispatch from our warehouse.
Approved refunds may be subject to deductions for:
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Payment gateway charges
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Administrative fees
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Processing fees
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Shipping-related expenses already incurred
Non-Serviceable Delivery Address
If an order is placed for a location outside our serviceable regions, we reserve the right to cancel the order. Any eligible refund will be processed after applicable deductions.
Out-of-Stock Products
If an ordered product becomes unavailable after payment has been received, customers may choose:
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A suitable replacement product, or
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A refund for the unavailable item(s)
10. Non-Refundable Situations
Refunds will not be provided for:
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Incorrect shipping addresses provided by the customer
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Failure to collect parcels from the transporter
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Refusal to accept delivery
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Delays caused by transporters, weather, strikes, government restrictions, or events beyond our control
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Change of mind after placing an order
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Products already dispatched
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Damage caused by improper storage, handling, transportation, or use by the customer
11. No Return, Exchange & Replacement Policy
For safety and regulatory reasons, we do not accept returns, exchanges, or replacements once goods have been dispatched from our warehouse.
12. Damaged or Missing Items
Customers must inspect parcels immediately upon receipt.
If there is visible external damage:
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Notify the transporter immediately.
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Take photographs before opening the parcel.
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Contact customer support within 24 hours of receipt.
Claims reported after 24 hours may not be considered.
All claims are subject to verification and investigation by Skanda Pyro Mart.
13. Refund Processing
Approved refunds are generally processed within 7-14 business days.
Refunds will be made through the original payment method wherever possible. If unavailable, refunds may be made via bank transfer or another mutually agreed method.
The time taken for the refund to reflect depends on the customer's bank or payment provider.
14. Limitation of Liability
Skanda Pyro Mart shall not be liable for:
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Transportation delays
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Delivery failures caused by incorrect customer information
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Acts of God
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Government restrictions
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Transport strikes
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Natural disasters
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Other events beyond our reasonable control
Our maximum liability shall not exceed the amount actually paid by the customer for the order affected.
15. Policy Updates
We reserve the right to modify or update this Shipping & Refund Policy at any time without prior notice.
16. Contact Us
Website: https://skandapyromart.in/
Phone: +91 8309443463
Email: support@skandapyromart.in
