Last Updated: October 2026

Thank you for shopping with Skanda Pyro Mart (www.skandapyromart.in). We are committed to delivering your orders safely and efficiently through our authorized logistics and transport partners.

 

1. Serviceable Locations

We currently deliver orders only to:

  • All Over Tamil Nadu

  • All Over Andhra Pradesh

  • Bengaluru (Bangalore), Karnataka

  • Hyderabad, Telangana

Orders placed for addresses outside these service areas will not be processed.

 

2. Order Processing

  • Orders with 100% advance payment received before 12:00 PM are generally dispatched on the same business day.

  • Orders received after 12:00 PM may be dispatched on the next business day.

  • Processing and dispatch timelines may vary due to festive seasons, public holidays, weather conditions, transportation delays, or other unforeseen circumstances.

 

3. Shipping Charges & Estimated Delivery Time

Tamil Nadu

  • Service Area: All Over Tamil Nadu

  • Minimum Order Value: ₹3,000

  • Freight Charges: Approx. ₹400 per parcel

  • Delivery Time: 3-4 Days

Andhra Pradesh

  • Service Area: All Over Andhra Pradesh

  • Minimum Order Value: ₹3,000

  • Freight Charges: Approx. ₹900 per parcel

  • Delivery Time: Within 7 Days

Karnataka

  • Service Area: Bengaluru (Bangalore) Only

  • Minimum Order Value: ₹3,000

  • Freight Charges: Approx. ₹600 per parcel

  • Delivery Time: Within 7 Days

Telangana

  • Service Area: Hyderabad Only

  • Minimum Order Value: ₹3,000

  • Freight Charges: Approx. ₹900 per parcel

  • Delivery Time: Within 7 Days

 

4. Shipment Information

Once your order has been dispatched, shipment details may be shared via WhatsApp, SMS, email, or phone call, including:

  • Transporter Name

  • LR / Parcel Number

  • Number of Parcels Dispatched

  • Freight Charge Details

 

5. Parcel Collection & Delivery

Door delivery may not be available in all locations due to transportation restrictions, local regulations, or logistics limitations.

Customers may be required to collect their parcels from the transport company's warehouse, booking office, godown, transport hub, or lorry shed after receiving arrival information.

Customers are responsible for collecting shipments promptly after receiving notification from the transporter.

 

6. Delivery Delays

Delivery timelines are estimates only and may be affected by:

  • Weather conditions

  • Government regulations

  • Transportation disruptions

  • Public holidays

  • Festival season congestion

  • Natural disasters

  • Other circumstances beyond our control

Skanda Pyro Mart shall not be liable for delays resulting from such events.

 

7. Non-Delivery Disclaimer

We currently provide delivery services only within:

  • All districts of Tamil Nadu

  • All districts of Andhra Pradesh

  • Bengaluru (Bangalore), Karnataka

  • Hyderabad, Telangana

Customers are responsible for ensuring that the shipping address entered during checkout falls within our serviceable areas.

Orders placed for non-serviceable locations may be cancelled at our sole discretion. Any eligible refund may be subject to deductions for payment gateway charges, processing fees, administrative expenses, or other applicable charges.

Skanda Pyro Mart shall not be responsible for losses, delays, failed deliveries, or cancellations arising from incorrect, incomplete, or non-serviceable shipping addresses.

 

8. General Policy

Because of the nature of fireworks and related products, all sales are final.

We will provide refunds only in the circumstances specifically mentioned in this policy.

 

9. Eligible Refund Situations

A refund may be considered only under the following circumstances:

Order Cancellation Before Dispatch

Orders may be cancelled only before dispatch from our warehouse.

Approved refunds may be subject to deductions for:

  • Payment gateway charges

  • Administrative fees

  • Processing fees

  • Shipping-related expenses already incurred

Non-Serviceable Delivery Address

If an order is placed for a location outside our serviceable regions, we reserve the right to cancel the order. Any eligible refund will be processed after applicable deductions.


 

Out-of-Stock Products

If an ordered product becomes unavailable after payment has been received, customers may choose:

  • A suitable replacement product, or

  • A refund for the unavailable item(s)

 

10. Non-Refundable Situations

Refunds will not be provided for:

  • Incorrect shipping addresses provided by the customer

  • Failure to collect parcels from the transporter

  • Refusal to accept delivery

  • Delays caused by transporters, weather, strikes, government restrictions, or events beyond our control

  • Change of mind after placing an order

  • Products already dispatched

  • Damage caused by improper storage, handling, transportation, or use by the customer

 

11. No Return, Exchange & Replacement Policy

For safety and regulatory reasons, we do not accept returns, exchanges, or replacements once goods have been dispatched from our warehouse.

 

12. Damaged or Missing Items

Customers must inspect parcels immediately upon receipt.

If there is visible external damage:

  1. Notify the transporter immediately.

  2. Take photographs before opening the parcel.

  3. Contact customer support within 24 hours of receipt.

Claims reported after 24 hours may not be considered.

All claims are subject to verification and investigation by Skanda Pyro Mart.

 

13. Refund Processing

Approved refunds are generally processed within 7-14 business days.

Refunds will be made through the original payment method wherever possible. If unavailable, refunds may be made via bank transfer or another mutually agreed method.

The time taken for the refund to reflect depends on the customer's bank or payment provider.

 

14. Limitation of Liability

Skanda Pyro Mart shall not be liable for:

  • Transportation delays

  • Delivery failures caused by incorrect customer information

  • Acts of God

  • Government restrictions

  • Transport strikes

  • Natural disasters

  • Other events beyond our reasonable control

Our maximum liability shall not exceed the amount actually paid by the customer for the order affected.

 

15. Policy Updates

We reserve the right to modify or update this Shipping & Refund Policy at any time without prior notice.

 

16. Contact Us

Website: https://skandapyromart.in/
Phone: +91 8309443463
Email: support@skandapyromart.in